Refund policy

Return, Cancellation, and Refund Policy

Last updated: August 28, 2026

Bread Chateau, operated by Midwest Growth Food LLC, prepares perishable food products and scheduled catering services specifically for each order. Please review this policy before placing your order.

Order Cancellations

Orders canceled at least 24 hours before the scheduled delivery time are eligible for a full refund.

Cancellations received less than 24 hours before scheduled delivery may be non-refundable because food preparation, purchasing, and scheduling may have already begun.

To request a cancellation, contact us as soon as possible at sixferlabrador@hotmail.com. A cancellation is not confirmed until you receive confirmation from Bread Chateau.

Order Changes

Requests to change the participating funeral home, service date, product selection, or quantity are subject to availability. Please contact us as soon as possible. Additional charges may apply if the requested change increases the order total.

Perishable Food Products

Because our food products are freshly prepared and perishable, they cannot be returned or exchanged after delivery.

Minor differences in color, shape, size, arrangement, or appearance are normal for products prepared and arranged by hand and do not qualify as defects.

Incorrect, Missing, or Damaged Orders

Please inspect the order as soon as reasonably possible after delivery. If an item is incorrect, missing, damaged, or does not meet reasonable quality expectations, contact us within one hour of delivery.

Please include the order number, a description of the issue, and photographs when applicable. Depending on the circumstances, Bread Chateau may offer a replacement, partial refund, full refund, or another appropriate resolution.

Delivery Information

Customers are responsible for selecting a participating funeral home and providing the correct service date, family or deceased’s name, delivery address, and contact information.

Orders submitted with an incorrect address, an unapproved delivery location, or inaccurate service information may be canceled. Refund eligibility will depend on whether preparation or delivery has already begun.

Returnable Service Equipment

Presentation baskets, acrylic covers, thermal beverage dispensers, water baskets, and serving tongs are reusable service equipment and remain the property of Bread Chateau.

These items must remain at the delivery location for scheduled pickup. A $50 replacement fee applies to each equipment set that is missing, removed, or damaged.

Cancellation by Bread Chateau

If Bread Chateau is unable to prepare or deliver an accepted order, the customer will receive a full refund for the affected order. Bread Chateau is not responsible for expenses or losses beyond the amount paid for the order.

Refund Processing

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider and may take approximately 10–15 business days after the refund is issued.